Mallee Accommodation & Support Program (MASP) is a leading community services organisation committed to supporting individuals, families and communities to achieve positive outcomes.
We are seeking a enthusiastic and proactive Complex Case Manager to join ourChildren Youth & Familiesteam in Swan Hill. This position offers an opportunity to contribute to meaningful work that improves lives while being supported by a values-driven organisation that prioritises wellbeing, professional growth and collaboration.
Provide intensive case management support to vulnerable children, young people and families involved with Child Protection and Out of Home Care services
Conduct assessments, develop case plans and implement tailored interventions to improve safety, wellbeing and long-term outcomes for children and young people
Work collaboratively with children, families, carers and key stakeholders using a trauma-informed and strengths-based approach
Advocate for clients and coordinate access to education, community, health and specialist support services to help achieve positive outcomes
Further information regarding the Complex Case Managerrole can be found in the Position Descriptionlocated on MASP's Career Portal.
This role can involve emotionally demanding situations and exposure to psychological hazards, including client distress, trauma disclosures, and urgent responses. MASP prioritises staff wellbeing by providing supervision, debriefing, reflective practice, safety measures, and access to wellbeing resources. We encourage open communication—raise any concerns with your supervisor, management, or the OHS Committee as soon as possible.
Remuneration
Expected commencing salary of $95,057.01 per annum plus statutory superannuation.
Suitable candidates who do not hold a Diploma will be considered, with expected commencing salary of $82,415.00 per annum plus statutory superannuation. Study requirements will apply. MASP values professional development and is committed to supporting further study to Diploma level qualification.
Maximise your income through salary packaging.
Desired Skills and Experience
About You
To be successful in this role, you will have:
Minimum Diploma qualification in Social Work, Community Services, Social Science or a related discipline
Demonstrated experience working with children, young people and families, ideally within Child Protection, Out of Home Care or related community services settings
Strong assessment, case management, intervention and stakeholder engagement skills, with the ability to work collaboratively to achieve positive outcomes
Sound knowledge of child development, trauma-informed practice and the Victorian Child Protection and Out of Home Care systems
Strong communication and interpersonal skills
Commitment to MASP's values and client-centred approach
What We Offer
Competitive salary in accordance with the SCHADS Award and MASP Enterprise Agreement
Salary packaging benefits
Professional development opportunities
Employee Assistance Program (EAP)
14 days of paid personal/carers leave per year
Supportive team environment
Flexible work arrangements (where applicable)
Access to supervision, reflective practice and wellbeing initiatives
MASP is inclusive of all genders, sexualities, ethnicities, abilities, backgrounds and religions
Child Safety Commitment
MASP is committed to providing a child safe environment. We have zero tolerance for child abuse and are committed to acting in the best interests of children and young people. Successful applicants will be required to meet all child safety screening requirements relevant to the position.
Employment Requirements
The successful applicant must be able to obtain and maintain:
National Police Check
Working with Children Check
Current Driver Licence
NDIS Worker Screening Check
Evidence of relevant qualifications and registrations
Some positions may have additional onboarding requirements.
How to Apply
To apply, please submit:
Cover Letter outlining your suitability for the role and how you meet the Key Selection Criteria in the PD (2 to 3 pages in total)
Current resume
Applications close 9am on Monday 23 November 2026.
Applicants are strongly advised to contact Louise Smith on 0488 111 306 for a confidential discussion about the role.
Apply now and help make a positive difference in our community.
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