As a Complex Case Manager, you will play a critical role in the lives of children and families involved in the Statutory system.
MASP is a not-for-profit organisation located in Swan Hill, Victoria and is seeking to fill a 12 month temporary full-time position, commencing 1 July 2026.
Job Description
As a Complex Case Manager, you will play a critical role in the lives of children and families involved in the Statutory system. The Case Manager, working within the program, will work directly with at risk and vulnerable children and young people subject to Child Protection intervention.
The primary goal of the program is to work with complex cases with the overarching goal to reduce risks and increase the safety of children and young people accessing the program. Case Managers will work within a diverse setting across a number of areas of the Child Protection system including Out of Home Care (Foster Care, Kinship Care and at times Residential Care), Family Reunification and Support to maintain children and young people within the family/placement setting.
The Case Manager’s responsibility is to provide advice, risk management, intensive support, advocacy, and guidance to ensure the well-being and safety of children remains paramount. This is done through a collaborative and trauma informed approach working directly with children and young people, families, and relevant agencies.
This position demands a compassionate, organised, and adaptable individual dedicated to making a positive impact on the lives of vulnerable children and young people.
Expected commencing salary of $91,621.22per annum plus statutory superannuation. Because MASP is a non-profit organisation, you also have the option to maximise your income through salary packaging.
Candidates applying via Seek are strongly encouraged to visit our Careers Portal (www.masp.org.au/careers) to view a copy of the Position Description.
This role can involve emotionally demanding situations and exposure to psychological hazards, including client distress, trauma disclosures, and urgent responses. MASP prioritises staff wellbeing by providing supervision, debriefing, reflective practice, safety measures, and access to wellbeing resources. We encourage open communication—raise any concerns with your supervisor, management, or the OHS Committee as soon as possible.
Desired Skills and Experience
Essential role-specific skills, knowledge and experience
Minimum Diploma level qualification in Social Work, Community Services, Social Science, or other relevant tertiary studies.
Demonstrated experience in working with children and/or adolescents.
Highly developed assessment skills, capacity to apply a range of intervention strategies, effective problem-solving skills, and highly developed interpersonal skills.
Good working knowledge of child and adolescent development theory and practice.
Working knowledge of the Out of Home Care and Child Protection legislation and systems.
Experience working with other professionals, government and non-government agencies and services.
Possession of effective organisational and time management skills.
Sound negotiation and assertiveness skills.
Highly desirable role-specific skills, knowledge and experience
Case Management experience.
** Applications that do not address the Key Selection Criteria in the position description may not be considered.
To find out more about this opportunity, please contact Susan Kinnear, Senior Worker Complex Case Management Services, on 0497 941 715.
Apply via our online portal (www.masp.org.au/careers), making sure you include:
Resume
Cover Letter including responses to the Key Selection Criteria in the Position Description (2 to 3 pages in total)
Applications must be received by 9am on Monday 22nd June 2026.
All applicants must have the right to work in Australia and will need to provide an NDIS Worker Screening Clearance, Police Check and Working with Children Check prior to commencing employment. Some applicants may be subject to additional requirements.
MASP is a Child Safe Organisation in Victoria and NSW. We are committed to meeting the highest child safety standards set by both states, and ensuring children in the Mallee region receive the best possible care and protection.
Why MASP?
Our employees have access to 14 paid personal/carer's leave days per year, 6 weeks paid parental leave (on top of government entitlements), and an innovative EAP service from Sonder, among many other benefits.
We deliver a range of services to children, youth, families, and people with a disability.
We focus on outcomes for our clients and seek therapeutic models of care and a trauma-informed approach.
We're inclusive of all genders, sexualities, ethnicities, abilities, backgrounds and religions.
We seek to be the benchmark organisation by which others model themselves.
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