As a Reception & Administration Support Officer, you’ll play an integral role in ensuring the efficient operation of MASP’s front-of-house reception and administrative functions.
MASP is a not-for-profit organisation located in Mildura, Victoria and is seeking to fill a full-time ongoing position.
Job Description
As a Reception & Administration Support Officer, you’ll play an integral role in ensuring the efficient operation of MASP’s front-of-house reception and administrative functions. Based at our Mildura office, you’ll be part of the Corporate Services Team, collaborating with key departments to ensure seamless coordination and service delivery. Your role is essential in creating a professional, welcoming environment that upholds MASP’s high standards.
Your primary responsibilities include managing telephone enquiries, greeting clients, and assisting visitors with warmth and professionalism. Beyond reception duties, you’ll provide vital administrative support to various teams, including Corporate Services, People & Culture, and Finance. This includes coordinating general maintenance, overseeing inventory, and supporting broader organisational tasks.
Your excellent communication skills, attention to detail, and ability to multitask will be key to ensuring that client and visitor needs are met promptly and professionally, positioning you as the first point of contact and enhancing the overall client experience.
Expected commencing salary of $71,066.61 per annum plus statutory superannuation. Because MASP is a non-profit organisation, you also have the option to maximise your income through salary packaging.
Candidates applying via Seek are strongly encouraged to visit our Careers Portal (www.masp.org.au/careers) to view a copy of the Position Description.
This role can involve emotionally demanding situations and exposure to psychological hazards, including client distress, trauma disclosures, and urgent responses. MASP prioritises staff wellbeing by providing supervision, debriefing, reflective practice, safety measures, and access to wellbeing resources. We encourage open communication—raise any concerns with your supervisor, management, or the OHS Committee as soon as possible.
Desired Skills and Experience
Essential role-specific skills, knowledge and experience
Proven experience in delivering a professional, friendly, and welcoming customer experience, particularly in a reception or front-of-house setting.
Well-developed interpersonal skills together with written and verbal communication skills.
Ability to build and maintain strong relationships with a diverse range of individuals and stakeholders.
Experience in providing reception and general administration support for a diverse range of programs or services.
Demonstrated judgement, to make sound decisions based on business needs, taking action to ensure results meet organisational expectations and measures.
A positive and results-oriented attitude, with a focus on completing tasks efficiently and effectively.
Ability to adapt to new situations and drive continuous improvement through innovative approaches.
Highly desirable role-specific skills, knowledge and experience
Experience in a not for profit / charitable organisation.
** Applications that do not address the Key Selection Criteria in the position description may not be considered.
To find out more about this opportunity, please contact Nicole Jamieson, Manager Corporate Services, on 0427 274 502.
Apply via our online portal (www.masp.org.au/careers), making sure you include:
Resume
Cover Letter including responses to the Key Selection Criteria in the Position Description (2 to 3 pages in total)
Applications must be received by 9am on Monday 13 April 2026.
All applicants must have the right to work in Australia and will need to provide an NDIS Worker Screening Clearance, Police Check and Working with Children Check prior to commencing employment. Some applicants may be subject to additional requirements.
MASP is a Child Safe Organisation in Victoria and NSW. We are committed to meeting the highest child safety standards set by both states, and ensuring children in the Mallee region receive the best possible care and protection.
Why MASP?
Our employees have access to 14 paid personal/carer's leave days per year, 6 weeks paid parental leave (on top of government entitlements), and an innovative EAP service from Sonder, among many other benefits.
We deliver a range of services to children, youth, families, and people with a disability.
We focus on outcomes for our clients and seek therapeutic models of care and a trauma-informed approach.
We're inclusive of all genders, sexualities, ethnicities, abilities, backgrounds and religions.
We seek to be the benchmark organisation by which others model themselves.
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